Card payments accepted are: Visa, MasterCard, and American Express
Pay via PayPal (you can pay with your credit card if you don’t have a PayPal account)

Check all items are in your cart, review the amount shown, select payment option at checkout, before clicking ‘Pay Now’.
Once the transaction is complete, you will see an order number above your purchase.

We ship Worldwide! However, please note that we do not ship to FPO or APO Addresses.

Prices are listed in GDP (UK Pound).

Accordion pane content

Your order will be processed and dispatched within 7 business days. You will receive an email notification with shipping info once it has been dispatched.

All items are send via Royal Mail First Class or International Standard. Signed and tracked services are also available at check out for current Royal Mail prices click here.

All orders are usually shipped within 7 working days.

All orders should arrive within 2-3 weeks of the order being dispatched.

Please allow extra time for International orders as delivery time can vary from country to country.

As soon as your order has been shipped you will receive an email confirming your order has been dispatched and is on its way.

You will receive an email with the shipping details. The email will be sent to the registered email address you placed the order with.

Please contact the customer support team on shop@natashahardy.com as soon as possible quoting your Order Number. We will do our best to assist you. We can only change orders if your order hasn’t already been shipped.

Refunds: Our return policy on music and all downloadable items are non-refundable. Exchanges: Items can only be replaced if they are defective or damaged.

Email our customer service team at shop@natashahardy.com with a picture of the item and the defect within 7 days of delivery to you and we will arrange to have a replacement sent out to you.

Your exchanged product will be shipped to you within 7 working days.

The time it may take for your exchanged product to reach you will depend on your location. Please allow extra time for International exchanges as delivery time can vary from country to country.

Our aim is to make you happy. Please bear in mind we are currently a very small company and will get back to you as soon as possible 🙂

Contact: Questions and queries? We will get back to you as soon as possible!Please email us: shop@natashahardy.com